Refund policy
Refund Policy
We have a 7-day return policy for defective or damaged items only. You have 7 days after receiving your item to request a return.
Eligible Returns We only accept returns for items that are defective, damaged, or incorrect. Items must be in their original packaging with proof of purchase.
To start a return, contact us at sunpackedco@gmail.com. Please include a photo of the defective or damaged item. Items sent back without first requesting a return will not be accepted.
Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping method as we cannot guarantee receipt of returned items.
Non-Returnable Items The following items cannot be returned:
- Personalized or custom products
- Personal care and beauty products
- Sale items and gift cards
- Non-defective items
Damages and Issues Please inspect your order upon receipt and contact us immediately at sunpackedco@gmail.com if your item is defective, damaged, or incorrect.
Refunds Once your return is received and inspected, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If more than 10 business days have passed since we've approved your return, please contact us at sunpackedco@gmail.com.